Privacy notice
On 1 April 2025 we move to Better
As part of the transfer of facilities we will also be transferring over members' details.
Information may include:
- name
- address
- date of birth
- telephone number
- email address
- financial details for purposes of receiving or making payments
- health information
- marketing preferences
Who your information can be shared with
GLL/Better (opens new window), the provider who will take over the operating of the following facilities from 1 April 2025:
- Blaydon Leisure Centre
- Dunston Leisure Centre
- Heworth Leisure Centre
- Gateshead International Stadium
How long we will keep your information
We keep your information for as long as we need to provide the service. We may also need to keep your information in accordance with legal or other obligations. Where we have no need to keep your data it will be securely destroyed. We keep a Record of Processing Activity (a requirement under the GDPR). This sets out the specific retention periods applicable in different circumstances. For more information please contact go@gateshead.gov.uk
Where your information is held
We hold personal information in secure electronic systems on Gateshead Council servers. Paper copies are stored securely within council premises.
How you can update your information
Our delivery of efficient services depends on the accuracy of your information.
If you hold a membership please inform us of any changes to the following:
- postal address
- email address
- personal circumstances
- any of the other information we hold
Please contact go@gateshead.gov.uk
Your information rights
Please see the relevant section of our Corporate privacy notice.
Marketing and e-newsletters
Please see our email marketing privacy notice.
We occasionally send emails promoting aspects of Go Gateshead services. This is often associated with broader campaign activity. We also send e-newsletters to keep you up to date with latest news, special offers, updates on services and what's on.
Business intelligence, profiling and automated decision-making
Please see the relevant section of our Corporate privacy notice.
Protecting your information
Please see the relevant section of our Corporate privacy notice.
Data Protection Officer
Data Protection Officer
Civic Centre
Regent Street
Gateshead
NE8 1HH
0191 433 3000
Information Commissioner's Office
The Information Commissioner is the UK's independent body for upholding information rights. Visit their website to find out more about your rights under Data Protection law, and what to expect from us.
For privacy practices or data protection rights concerns, contact the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
0303 123 1113 or 01625 545 745
